We aim to repair your unit the same day.  During busy periods we will inform you if this may take longer.  There are occasions when we will need to order additional parts, when this happens we will keep you updated.

Our warranty covers the specific part or parts used to carry out the repair and not for the whole unit. We will only accept warranty claims if it’s a genuine fault. We will not be responsible if you damage this part yourself. Our warranty will only cover repairs by ourselves, and not any previously attempted repairs.

Warranty does not apply to red or yellow ring of death on consoles.

In the unlikely circumstance of your device becoming faulty within the 12 month warranty period, please contact us to inform us of the fault, we are not liable for any return delivery costs. If the problem is related to the previous repair and covered by our warranty we will undertake a repair free of charge and return at no cost.

In the event of a non-payment on any repair, we will hold the item for 30 days, after that period we reserve the right to sell or recycle the device to cover costs.

Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions the original fault can reappear after the unit has been repaired and sometimes the faults can even get worse after a period of time. If your device has suffered water damage then this may affect the repair and we are not responsible for further damage which may incur due to the water damage.

Please ensure you backup your unit before sending it to us.

We will do our utmost to retain any data on your unit, however we cannot be held responsible for lost data.

Payments are requested upfront for all repairs, if in the circumstances it will be more expensive then the difference will need to be paid before we repair the item.  We accept cash or card payments.